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Exchange and Return Policy

 
General Returning Products 
 
You may return for a refund products purchased through our Website if you return them in their original packaging and condition within  14 days  of the date of receipt of the Product. Please return the products to us in the same condition in which you received them. Please also remember to include your receipt or other proof of purchase.  We regret that we are unable to refund any products that have been removed from their original packaging or suffered any damage or impairment attributable to your use of the product.  You will be responsible for the cost of returning the product to us.
 
However, the studs and earrings are not subject to general returns.
 
We will examine the product returned to us to confirm that it is in its original packaging and condition.  Provided that the product is in its original packaging and condition, we will process the refund due to you as soon as possible and, in any event, within 7 days of receipt of the product by us. In this case, we will refund the price of the product but not the original delivery charges.
 
If you wish to exchange the product, you will need to return the product for a refund and then place a new order through our Website.

 

Incorrect, damaged or defective products

If, on delivery, you find any product comprised in your order to be incorrect, damaged, or otherwise defective, please contact us by email as soon as possible, usually withing 14 days of the receipt date.

Once you have contacted us, please return the product to us as soon as possible. Please return the products to us in the same condition in which you received them. Please also remember to include your receipt or other proof of purchase. On receipt of the product returned to us due to damage or defect, we will examine it to confirm that it is damaged or otherwise defective.  If confirmed, we will refund any original delivery charges , in addition to the full price of the product as soon as possible, but in any event within 7 days of receipt of the product by us.
 
After you are returning to us products sent to you incorrectly, we will despatch the correct product to you as soon as possible following receipt by us of the incorrect product (but in any event within 7 days of receipt of the incorrect product provided we have the correct item in stock).  We will not charge you for delivery of the replacement. In the event that the correct product is no longer in stock, we will instead provide you with a refund of the product price, and any original delivery charges for the product.
 
All returns are sent to:
 
Fantastic Pearls Ltd, Office 52, 105 London St, Reading, Berkshire, UK , RG1 4QD
 
Cancellation rights under Distance Selling Regulations
 
As a consumer, by law, you may cancel a contract at any time within  7 working days, beginning on the day after the day on which you receive the products. If you choose to do so, you will receive a full refund of the price paid for the Products (including the applicable original delivery charge).
 
To cancel a contract, you must inform us in writing by email.
 
By e-mail to: Sales@fantasticpearls.com
 
If you cancel a contract, you must also return the products to us in the same condition in which you received them. Please also remember to include your receipt or other proof of purchase.  You will be responsible for the cost of returning the product to us and must take reasonable care to ensure that they are received by us undamaged. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 
 
We will process the refund due to you as soon as possible and, in any case,within 7 daysof the day of receipt of the returns.